Please click the grey boxes to expand the answers.
Q: How do I set or reset a Kingsley Lock combination padlock or lock box that has a resettable “Set-Your-Own” combination? I would like to reset the lock to a different combination, but have lost the instructions for this. Can you help me?
Guard-a-Key Directions
Combination Padlock Directions
Wall Mounted Guard-a-Key Directions
Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.
Q: My Kingsley lock box won’t close, help, what do I do?
A: The lock will only open and close on its set combination. For example, if you set the lock to 1234, it will only close on 1234. Once the lock is closed, you scramble the numbers to lock the lock box. This is the same for both the hanging and the wall-mounted models.
Q: My Kingsley 22L Padlock won’t open. What do I do?
A: First, make sure the combination is correct. If you are sure the combination is right, you must first depress the shackle before pulling out. Many people forget to depress the shackle and it’s usually as simple as that, but if you think your lock is defective, please contact us for more assistance.
Q: I’ve forgotten my combination or my combination was reset without me making a note of it, is there an override combination?
A: Unfortunately, once it is set to a combination, it will only open on those numbers. There is no override combination or anything like that. Try playing around with it using numbers that are close to your intended combo; usually people have luck finding it that way. For example, if you meant to set it to 1234, try 0234, 1235, 1233, 0233, etc.
If you find it that way, you can reset it to your intended combination using the code you found rather than 0000 and following the directions above.
Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.
If you still cannot find the code, please contact us.
Q: My combination no longer opens the combination lock, I remember the password so it appears the lock is broken, what do I do?
A: 99% of the time the lock is working perfectly, but consumers have unfortunately forgotten their combination or the code was changed by mistake. If you believe your lock is truly defective, please contact us and we can start the process to get your locks replaced.
Q: My lock was difficult to open and it had to be cut off. Will Kingsley replace my lock?
A: All Kingsley locks are warranted to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. Depending on the situation, you may have to send your original lock back to us before we can replace it.
Q: Will Kingsley reimburse me for locksmith charges?
A: Kingsley does not reimburse for locksmith service fees or charges.